Privacy Policy

Havenavero (hereinafter referred to as “we”) operates exclusively through an online store and provides products and related services to users. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place orders, or communicate with us, as well as the rights available to you.

1. Scope of Application

This policy applies to all information processing activities that occur when you access our website, browse pages, place orders, contact customer support, or otherwise use services provided through our online store. It does not apply to activities unrelated to our website.

2. Information Collection Methods (Cookies)

To ensure proper website functionality and improve the overall user experience, we use Cookies and similar technical tools. Cookies help recognize your device, maintain stable site functions, and store necessary session information during your visit.

3. Use and Sharing of Information

Collected information is primarily used for order processing, delivery arrangements, customer support, and responding to inquiries. Information is used only to the extent necessary to fulfill these purposes and is not shared beyond what is required for proper service operation.

4. Data Storage and Cookies Authorization

We apply appropriate technical and organizational measures to store and protect information. Data is retained only for the period required to fulfill its intended purpose. Cookies are used with your awareness and authorization, and you may manage or withdraw cookie permissions at any time through your browser settings.

5. User Rights

You have the right to request access to, correction of, updating, or deletion of information related to you. You may also withdraw previously granted permissions. Requests can be submitted through our customer service channels and will be handled promptly.

6. Legal Basis for Data Processing (GDPR Policy)

Our data processing activities follow the principles established under the GDPR policy and are based on the following lawful grounds:

• Performance of a Contract: processing orders and providing purchased products and services;
• Explicit Consent: used for newsletter subscriptions and related communications where authorized;
• Compliance with Legal Obligations: for tax, accounting, and regulatory purposes;
• Legitimate Interests: improving user experience, ensuring transaction security, and preventing fraudulent activity.

7. Policy Updates

We may update this Privacy Policy as needed to reflect operational changes. Updated content will be published on this page, and we recommend reviewing it periodically.

8. Contact Us

If you have any questions regarding this Privacy Policy or our information handling practices, please contact us using the details below:

Contact address: 1653 West Yucca Street, Apartment 1, Phoenix, AZ 85029-3794, United States
Customer service phone: +1 (315) 741-4817
Customer service email: customer@havenavero.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00(Australia/Sydney, AEST/AEDT)