Order Cancellation Policy

Havenavero (hereinafter referred to as “we”) operates solely through an online store. This Order Cancellation Policy is designed to explain the conditions, procedures, and refund arrangements related to cancelling an order, helping you clearly understand how cancellation requests are handled.

1. Order Cancellation Conditions

Orders that have not yet been shipped may be cancelled within 48 hours after the order is placed. If more than 48 hours have passed since the order was placed, or if the order has already been shipped, the order can no longer be cancelled. In such cases, you may wait for the delivery to be completed and then contact us to request a return and refund. Additional details can be found in our returns and exchanges policy.

2. Order Cancellation Procedure

To request an order cancellation, please follow the steps outlined below:

• Contact our customer support team via email or telephone and submit a cancellation request, including your order number, payment confirmation, and any relevant details.
• Our customer support team will review and process your request promptly. Once approved, you will be notified of the result and a refund will be arranged without delay.

3. Refund Processing

Refunds are issued to the bank card originally used for payment, including Visa and MasterCard. Depending on the processing efficiency of different card issuers, refunds are typically credited within 1–5 business days. If the refund is not received within this period, please contact us for assistance. For more information regarding refunds, please refer to our refund policy.

4. Contact Information

If you have any questions regarding this Order Cancellation Policy or require further assistance, please contact us using the details below:

Contact address: 1653 West Yucca Street, Apartment 1, Phoenix, AZ 85029-3794, United States
Customer service phone: +1 (315) 741-4817
Customer service email: customer@havenavero.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)