Purchase and Payment Process

Havenavero (hereinafter referred to as “we”) operates exclusively as an online store. The following purchase and payment process is intended to clearly explain how an order is placed, paid for, and confirmed, ensuring clarity and reliability throughout your shopping experience.

1. Browsing and Product Review

You may browse products available on our website at any time. Each product page provides relevant details such as descriptions, specifications, images, and pricing. All prices shown already include applicable taxes and related charges, and no additional payment will be requested beyond the displayed total.

2. Adding Items to Cart

After selecting a product, you may add it to your shopping cart. Before proceeding, you can review the selected items, adjust quantities if needed, and confirm that the information displayed reflects your intended purchase.

3. Checkout and Order Review

During checkout, you will be asked to provide delivery and contact information. Please review all order details carefully, including item information and the total payable amount, before submitting your order.

4. Accepted Payment Methods

Payments are completed using secure bank card transactions. We currently accept Visa and MasterCard. All payment information is transmitted through encrypted channels to help protect transaction security.

5. Payment Confirmation

Once your payment is successfully authorized by the issuing bank, the order will be confirmed. A confirmation message will appear on the website, and an order confirmation email containing key details will be sent to your registered email address.

6. Order Processing Status

After confirmation, the order enters the processing stage. At this stage, the order information is prepared for fulfillment. Updates related to handling and delivery will be communicated through email notifications.

7. Payment Records and Verification

Transaction records are retained to support order verification, customer assistance, and service management. Payment information is used solely for order completion and related service communication.

8. Payment Issues and Support

If a payment attempt does not complete successfully, you may try again or use an alternative supported card. If issues persist, our customer support team is available during service hours to assist you.

9. Completion of Purchase

A purchase is considered complete once payment has been successfully processed and confirmation has been issued. Subsequent information regarding order handling will be provided separately.

Contact Information

Contact address: 1653 West Yucca Street, Apartment 1, Phoenix, AZ 85029-3794, United States
Customer service phone: +1 (315) 741-4817
Customer service email: customer@havenavero.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)