Refund Policy

Havenavero (hereinafter referred to as “we”) operates exclusively through an online store. This refund policy is intended to clearly explain how refunds are handled, the applicable conditions, and the expected timelines after a refund request has been approved.

1. Refund Eligibility Overview

Refunds apply to orders that meet the relevant conditions outlined in our return, exchange, or order cancellation guidelines. Each request is reviewed individually to ensure accuracy and fairness.

2. Refund Request Review

Once a refund request is submitted and accepted, it will be processed based on the information provided and, where applicable, the condition of returned items. Requests that do not meet the stated conditions may require additional clarification before processing.

3. Refund Method

Refunds are issued using the same payment method selected at checkout. Supported refund methods include bank cards such as Visa and MasterCard. Refunds cannot be transferred to alternative accounts or payment methods.

4. Refund Processing Timeframe

After approval, refunds are initiated promptly. Depending on the processing procedures of different card-issuing institutions, the refunded amount is typically credited within 1 to 5 business days. Actual arrival times may vary.

5. Refund Confirmation

A confirmation notice will be sent once the refund has been initiated. If the refunded amount does not appear within the expected timeframe, we recommend allowing additional bank processing time before reaching out for assistance.

6. Partial Refund Situations

In certain cases, a partial refund may apply, depending on the portion of the order eligible for reimbursement or the actual condition of returned items. Any such outcome will be communicated clearly before completion.

7. Refund Status Support

If you have questions regarding the status of your refund, please contact us during service hours with your order number so we can assist you efficiently.

8. Additional Notes

Refunds are processed only after the associated request has been approved and, where applicable, returned items have been received and reviewed. This policy works in coordination with our return and order cancellation guidelines.

Contact Information

Contact address: 1653 West Yucca Street, Apartment 1, Phoenix, AZ 85029-3794, United States
Customer service phone: +1 (315) 741-4817
Customer service email: customer@havenavero.com
Online hours: Monday to Friday, 9:00 to 12:30 and 14:00 to 18:00 (Australia/Sydney, AEST/AEDT)